Customer service solutions
Enhance 客户 service with automation, 无缝交互, and engaging solutions for exceptional 客户 experiences.
Customer service takes place mainly online and at a distance.
Alcatel-Lucent Enterprise helps you put people at the centre of your 客户 service. Make it easy to put your 客户s in touch with your experts to ensure optimal satisfaction.
解决方案
Manage 客户 interactions anyw在这里 for more flexibility
Work-from-home and hybrid working are now the norm for employees in contact with 客户s. Ensuring the continuity of calls from anyw在这里 is critical for an excellent 客户 experience.
Your remote or office workers can enjoy the full range of 客户 welcome and contact centre features from OmniPCX Enterprise by using their phones or softphone (IP桌面软电话 or 啤酒软电话).
Employees work better together, despite the distance, with the 彩虹 协作特性.
Facilitate contact by automating your 客户 welcome
Automate your 客户 welcome service so that experts have more time for quality 客户 interactions.
Visual Automated Attendant is a centralized application that routes calls through interactive menus without the intervention of a receptionist. 除了, this application automatically responds to your 客户s' most frequent requests using voice recognition and synthesis as well as by querying your databases.
Employees update interactive menus and voice guides without IT department intervention providing your 客户s access to recent and relevant information. The application is "multi-tenant" meaning the management of menus and voice guides is delegated to users by department without impacting the call routing of other departments.
Minimise 客户 waiting times to improve loyalty
Making your organisation easy and quick to reach improves 客户 satisfaction and creates long-lasting business interactions.
Minimize 客户 waiting times with OmniTouch Contact Center Standard Edition. Call routing and queuing strategies can always be easily modified by supervisors from a graphical interface to ensure fast connection.
Working together to respond quickly and accurately to all requests
Despite the distance, your employees work together to provide quick responses to 客户 requests.
Improve the quality of interactions by integrating 彩虹 into 客户 service applications. First call resolution is increased from the display of 客户 data during the call, one-click recording of call numbers in CRM, screen sharing and chat between agents.
Engaging with 客户s on all channels
Interactions with 客户s increasingly takes place in websites and social networks, enabling you to manage multi-generational engagement preferences. Relying solely on community managers to manage these interactions slows down the business response. 然而, with access to a 客户’s history, these inquiries are handled more efficiently by call centre agents.
Manage all 客户 interactions from a single application. 啤酒连接 provides agents with a single application to manage web chat, social networks and call interactions.客户的利益
Here’s why 客户s choose ALE’s solutions
- Make it easier for 客户s to get in touch with the employees w在这里ver they are and on any device.
- Customize your 客户 welcome at any time without IT skills.
- Improve the 客户 experience without the need for complex and costly integrations.
- Enrich your business application of choice with collaboration features.
- Engage with your 客户s their way.
客户参考
相关产品
支持文档
-
OmniTouch Contact Center Standard Edition
OmniTouch Contact Center Standard Edition is the scalable and reliable 呼叫中心 to support your interactions with existing and potential 客户s.
-
Visual Automated Attendant
Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your 客户s.
-
IP桌面软电话
安装在桌面上, 平板电脑或智能手机, this fully-integrated telephony solution provides remote/on-site workers with phone features.
-
-
-
Customer experience flyer
This flyer provides an overview of what organisations need to do to improve their 客户’s experience in the digital communications era.
-
Alcatel-Lucent Enterprise Connect
啤酒连接 is a complete solution for omnichannel contact centre management. It enables 客户 services of all-sizes, handling omnichannel interactions, wit…
-
Alcatel-Lucent Enterprise Connect
A complete solution for multiple-channel 客户 relationship management
-
Good 客户 service is not good enough. 那一定很棒!
This infographic presents trends on evolving ways to engage with 客户s in a digital world
-
Alcatel-Lucent 彩虹 connectors for CRM applications
Embed communications into your business applications and provide to your employees an easy to use business phone (or softphone) from the desktop.
访问我们的博客
From 客户 service to 客户 satisfaction
新兴技术, including artificial intelligence, is driving the shift from 客户 service to 客户 satisfaction.
An optimised contact centre for a better 客户 experience
Today’s consumers expect superior 客户 service, with interactions the way they want, 当他们需要的时候.